General FAQs

Getting Started

• Our top tips
• Your First Measurement Checklist
• How long does it take to input an event?
• Where do I get the data from?
• What happens if I am missing some data?
• Do I have to complete every section

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Measuring Events

• Can I estimate an event’s carbon footprint in advance?
• Can I edit the data once it's entered?
• What do I do if the option I need isn't present on a drop-down list?
• Why can't I measure Hired Goods?
• How to set up an event across multiple venues
• Parent/Child Events
• How do I cancel an event?

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Measuring Business Operations

• Can you track your business operations?
• Future development

Understanding Your Results

• How do the calculations work?
• How are the reduction tips calculated
• Glossary of Key Terms

Reports & Sharing

• Can I edit the report to send to clients
• Can you create a report that combines all my events?
• Can you create more detailed bespoke Carbon Footprint reports?

Account & Access

• How do I add users to TRACE
• How to change your password?
• How to change the colours in TRACE?
• Licence renewal
• Account Enquiries

Support & Other

• Troubleshooting and further support
• TRACE Referral Scheme