General FAQs

• Our top tips
• How do I add users to TRACE
• Do I have to complete every section
• What do I do if the option I need isn't present on a drop-down list?
• How are the reduction tips calculated
• Glossary of Key Terms
• Future development
• Account Enquiries
• Licence renewal
• Troubleshooting and further support
• Can you track your business operations?
• Can you create more detailed bespoke Carbon Footprint reports?
• Can you create a report that combines all my events?
• Can I edit the report to send to clients
• How do the calculations work?
• How do I cancel an event?
• Can I estimate an event’s carbon footprint in advance?
• Can I edit the data once it's entered?
• What happens if I am missing some data?
• Where do I get the data from?
• How long does it take to input an event?
• How to set up an event across multiple venues
• Updating Carbon Factors 2024
• How to change the colours in TRACE?
• Parent - Child events
• How to change your password?