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Single Sign-On (SSO) Setup and Login


What is SSO in TRACE?

Some organisations using TRACE are set up with Single Sign-On (SSO). This means you don’t create or use a separate TRACE password.

Instead, you log in using your company credentials in the same way you might log into tools like HubSpot using Google.

👉 Not all TRACE customers use SSO — it is only enabled for some larger organisations.

If you would like to setup a SSO access for your company, please speak to our sales team at trace@weareisla.co.

 

How SSO access is set up

For SSO to work, the user needs to be added to your company’s Active Directory (SSO access list) This is the most important step.

Your IT team must also add the user to your organisation’s Active Directory which is essentially the list of users who are allowed to log into TRACE using your company SSO. 

If a user is not included in this group, they will not be able to access TRACE — even if their account exists in our system.

 

Troubeshooting if SSO is not working: 

  • Check that you are using the pre-login page to access TRACE
  • Check with your IT team also if they added you the company’s SSO access group (Active Directory) for TRACE. This step is fully managed by the customer’s IT team and cannot be completed within TRACE.
  • If you are in the directory, but still cannot login, please contact our support at support@traceyour.events